Frequently Asked Questions

Everything you need to know about PetMax style and service.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit for our apparel.

What is your return policy for pet clothing?

We offer a 30-day return policy. Items must be in original condition, unworn, and free of pet hair to qualify for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your pet's outfit sooner.

Are your materials safe for pets with sensitive skin?

Yes, we prioritize high-quality, breathable fabrics like organic cotton and hypoallergenic blends to ensure your pet stays comfortable and irritation-free.

Can I wash the pet apparel in a machine?

Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and longevity of the fabric.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days.